Inner Smile Club Membership terms and conditions

1. Membership Benefits

• Members receive one massage per month, at their chosen tier length, as part of their membership package.

• Members can book an unlimited number of additional massages at the exclusive discounted membership rate (£5 off).

• Members get priority booking via early access to my upcoming availability.

• Members can book up to 6 months ahead of time.

• Members can add an optional foot soak (for 60 and 75-minute memberships) and scrub (for 90-minute memberships) to any massage at no extra cost.

2. Membership Fees & Payment

• Your first payment will be taken at the time of joining the membership.

• Monthly membership fees are billed on the 1st of every month.

• Payment will be automatically taken from your payment card and is required to maintain active membership status and access to benefits.

3. Cancellation & Rejoining Policy

• Members may cancel their membership at any time.

• Once cancelled, re-enrollment is only permitted after a minimum of twelve (12) months - if you try to rejoin after less than 12 months from the date of cancelling, I will manually cancel your membership and inform you.

• Membership benefits cease immediately upon cancellation, and any remaining credits are subject to the expiration policy.

• All appointments are subject to the Inner Smile Massage Cancellation Policy.

• If an appointment booked with a membership credit is cancelled or rescheduled with less than 24 hours’ notice, it is at my discretion whether the credit will count as used or not. In the first instance, I will allow you to reschedule with the same token. If this happens regularly, the credit will be considered used.

4. Credit Expiration

• Unused monthly massage credits expire after three (3) months from the date of issue.

• Expired credits cannot be redeemed, transferred, or refunded.

5. Booking & Availability

• Massage appointments are subject to availability and must be booked in advance.

• As a member, you will get priority access to my calendar and will be able to book up to 6 months in advance.

• Members are encouraged to book early to secure their preferred dates and times.

6. Gifting Policy

• Members may transfer up to four (4) massages per year to family, friends, or loved ones.

• Gifted massages must be used within the recipient’s membership period or before the credit expiration date, whichever comes first.

• Once you’ve booked an appointment, please send me an email with the lucky recipient’s

  • name

  • email address

  • phone number

  • relation to you (friend, sister, partner etc.)

7. General Terms

• Membership benefits are non-transferable except as outlined in the gifting policy.

• Inner Smile Massage reserves the right to update these terms and conditions at any time, with notice provided to active members.

• By joining the membership, members agree to abide by these terms and conditions.

For any questions regarding your membership, please contact me at beth@innersmilemassage.co.uk